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  1. Home

  2. How Do I...

    1. Report Issue
      1. Bike Path & Trails
      2. Construction
      3. Grass, Trees, & Weeds
      4. Housing Complaint
      5. Junk & Debris
      6. Parks & Playgrounds
      7. Pothole
      8. Sidewalk Maintenance
      9. Snow on Sidewalk
      10. Snow on Street
      11. Street Light
      12. Street Maintenance
      13. Solicitor or Peddler
      14. Traffic Signal
      15. Report Something Else
    2. Learn About
      1. 4th of July
      2. American Rescue Plan Act
      3. Banners
      4. City Logo
      5. Controlled Bow Hunting
      6. Coyotes
      7. Deer
      8. Emerald Ash Borer
      9. Flood Damage & Repair Information
      10. Comprehensive Plan
      11. Living in Urbandale
      12. Open City Bids
      13. Polk County Master Gardener Program
      14. Social Media Center
      15. Solar Energy
      16. Urbandale's History
      17. Urbandale Flag Project
    3. Apply For
      1. Building Permits
      2. Home Improvement Program
      3. Library Card
      4. Neighborhood Finance Corporation (NFC)
      5. Peddlers Permit
      6. Pet Licenses
    4. Contact
      1. Mayor
      2. City Council
      3. City Manager
      4. City Media Relations
      5. City Staff
    5. Find
      1. Census Information
      2. Fee & Fine Schedule
      3. Licensed Peddlers
      4. Parks & Facilities
      5. Public Transportation
      6. Resident Guide to Services
      7. Schools
    6. Sign Up For
      1. 2023 Summer Photo Contest
      2. City Newsletter
      3. Notifications
      4. Recreation Newsletter
      5. Recreation Programs
      6. Senior Recreation Newsletter
      7. Utilities
    7. Submit
      1. Block Party Request
      2. Online Ticket Payments
      3. Police Complaints & Compliments
      4. Proclamation Request
      5. Service Request
      6. Special Events Permit Application
      7. Vacation House Check
      8. Water Bill Payments
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  3. Departments

    1. City Manager's Office
      1. Biennial Citizen Survey
    2. Community Development
      1. Permits & Applications
        1. Handouts
        2. Housing Code
          1. Housing Code Handouts
          2. Housing Complaints
        3. Permits
          1. Permits - Commercial
          2. Permits - New Single Family Home
          3. Permits - Other Residential
          4. Permits - Plumbing, Mechanical & Electrical
          5. Permits - Signs
          6. Building Reports
        4. Plats & Site Plans
        5. Rezoning & Planned Unit Development Amendments
        6. Valuations and Fees
        7. Variances & Conditional Use Permits
      2. Building & Planning Codes
        1. Building Codes
        2. Property Maintenance Code
        3. Sign Code
        4. Site Planning Code
        5. Subdivision Code
        6. Zoning Code
      3. Boards & Commissions
        1. Board of Adjustment
        2. Board of Appeals
        3. Planning & Zoning Commission
      4. Plans & Reports
        1. Comprehensive Plan
        2. Data & Reports
        3. Other Documents
      5. Flood Damage & Repair Process
    3. Economic Development
      1. Assistance & Incentives
        1. Local Economic Development Assistance
        2. State of Iowa Financial Assistance
        3. Workforce Training Programs
      2. Choose Urbandale
        1. Demographics & Business Climate
        2. Industries
          1. Advanced Manufacturing
          2. Finance & Insurance
          3. Information Technology & Corporate Services
          4. Retail
          5. Warehouse, Distribution & Logistics
        3. Workforce
          1. Future Workforce & Education Stats
          2. Testimonials
      3. Home Improvement Corridor
        1. Furniture Needs
        2. Flooring Needs
        3. Home & Interior Design
        4. Windows, Roofing & Exterior
        5. Painting
        6. Tiles, Counters & Brick
        7. General Supply & DIY Needs
        8. Home Tech & Electric
        9. Kitchen & Bath
      4. Newsroom
        1. Archived Business Record Publications
        2. Archived Economic Development E-Newsletters
        3. Economic Development Newsletter
      5. Resources
        1. Economic Development Partners
        2. Start a Business
        3. Home Base Iowa
        4. Map Room
      6. Sites & Buildings
      7. Urban Loop
        1. Urban Loop Projects
        2. Urban Loop Resources
        3. Home Improvement
      8. About Us
        1. Economic Development Advisory Board
        2. Economic Development Staff
    4. Employee Intranet
    5. Engineering & Public Works
      1. City Projects
        1. Annual PCC Patch Program
        2. 170th Street Reconstruction with Meredith Drive
        3. Aurora Avenue/100th Street Widening
        4. Aurora Preservation
        5. Douglas Urbanization
        6. Dog Park
        7. Little Walnut Creek Sanitary Sewer
        8. Walnut Creek Sanitary Sewer
        9. North Walnut Creek Bank Stabilization
        10. 70th Street Water Main Improvements
        11. Douglas Urbanization East
      2. Complete Streets Master Plan
      3. Floods and FEMA
        1. FIRM Maps
        2. LOMA-OAS
        3. Proposed Map Revisions
      4. Garbage, Recycling & Yard Waste
        1. Garbage Collection
        2. Household Hazardous Waste
        3. Recycling
        4. Special Collection Services
          1. Bulk Item Collection
          2. Bulk Item Drop-off
          3. Log & Limb Collection
        5. Yard Waste
        6. Spring Clean-Up
      5. Mapping Urbandale
      6. Pedestrian Access Route Transition Plan
      7. Permits
        1. Oversized/Overweight Load Permit
        2. Right of Way and Core Hole Permits
        3. Solid Waste Hauler's Permit
        4. Mailbox Application
      8. Projects and RFP Out to Bid
      9. Regulations and Specifications
      10. Report an Issue
      11. Roadway & Sidewalk Maintenance
        1. Sidewalks
        2. Snow & Ice Control
        3. Street Sweeping
        4. Sidewalk Program
      12. Sewer Backup
      13. Storm Water
        1. Storm Water Grant Program
        2. Rain Barrel Reimbursement
        3. Utility Fees
        4. Storm Water Resources
        5. Local Storm Water Events
        6. Construction BMPs for Storm Water
        7. Post-Construction Storm Water Practices
      14. Traffic Safety
        1. Pavement Markings
        2. Streetlights
        3. Traffic Signals & Signs
        4. Roundabouts
    6. Finance & Records
    7. Fire Department
      1. Office of the Fire Chief
        1. History of the Department
      2. Performance Dashboard
      3. Customer Service Survey / General Comments
      4. Office of the Fire Marshal
        1. Fire Marshal Biography
        2. Business Inspections
        3. Business Pre-Planning
        4. City Fire Code
        5. Commercial Checklist for New Buildings
        6. Facility Tours
        7. Fire Protection System Requirements for Buildings
      5. Training Division
      6. Emergency Medical Services (EMS) & Privacy Notice
        1. Privacy Notice
        2. Medical Protocols
      7. Help the Fire Department
      8. Emergency Preparedness
      9. Outdoor Warning Sirens/Emergency Text Notification
      10. PulsePoint
      11. Brochures & Information
        1. General Fire Safety
        2. Home Fire Drills
        3. Home Safety
        4. Home Fire Safety Checklist
        5. Burns at Home Prevention
        6. Residential Fire Sprinklers
        7. Senior Fire Prevention
        8. College Fire Safety
        9. Severe Weather Brochure
        10. Open Burning Brochure
        11. Juvenile Fire Intervention Brochure
        12. Red Cross Home Fire Campaign
        13. UFD Sprinklers and Detectors
        14. Fire Extinguisher Brochure
          1. Electric Bike Safety Tips
        15. Electric Bike Safety Tips
        16. Lithium Ion Battery Safety
        17. Carbon Monoxide Safety
        18. Fire Prevention for Older Adults
        19. Fall Prevention for Older Adults
        20. Cooking Safety
        21. Home Safety for People with Disabilities
      12. Kids Section & Birthday visits
        1. Celebrate with the Fire Department
      13. Kid's Fire Academy
      14. Newsletters, Reports, Strategic Plan, CRASOC, etc.
      15. Citizen Fire Academy
      16. Stations
      17. Monte Burr Memorial Garden
      18. Employment Opportunities
    8. Human Resources
      1. Employment
    9. Library
      1. Borrowing Items
      2. Catalog Search
    10. Parks & Recreation
      1. Art on the Trail
      2. Classes & Registration
        1. Register Online
        2. Adaptive Programs
        3. Adult Programs
        4. Senior Programs
        5. Youth Programs
        6. Youth Sports
        7. Virtual Classes
        8. Newsletter
      3. Future Park Plans and Visioning
        1. Parks, Recreation, and Open Space Master Plan
        2. Dunlap Park and Arboretum Master Plan
      4. McDivitt Grove Cemetery
        1. Columbariums
        2. Seasonal Clean-Up
      5. Memorial & Tribute Gift Program
      6. Miracle on 86th Street
      7. Mobile Recreation
      8. Newsletter
      9. Online Registration / Reservation
      10. Parks & Amenities
        1. All-Inclusive Playground
        2. Aerial Tours of Parks
        3. Art Park Exhibition
        4. Bike Trails
        5. Charles Gabus Memorial Tree Park & Garden
        6. Community Recreation Complex (U-Plex)
        7. Dog Park
        8. Fishing in Urbandale
        9. Five Miles of Beauty (PDF)
        10. Ice Rink
        11. Master Gardeners & Demonstration Garden
        12. Miracle League Field
          1. Sponsors
        13. Parks Facilities Chart (PDF)
        14. Skateboard Park
        15. Swimming
        16. Tennis & Pickleball Courts
        17. Trees
        18. Veterans Memorial
          1. Foreign Military
          2. U.S. Air Force
          3. U.S. Army
          4. U.S. Coast Guard
          5. U.S. Marine Corps
          6. U.S. Navy
          7. Use of Armed Forces
        19. 5K Events
      11. Senior Recreation Center
        1. Senior Newsletter (PDF)
        2. Classes, Programs, and Events
        3. Urbandale Pet Show
      12. Shelter & Facility Rentals
        1. Community Room
        2. Giovannetti Shelter
        3. Lions Park Shelter
        4. Open Air Shelters
        5. Equipment Rental
      13. Volunteer Opportunities
        1. Adopt a Trail
        2. Adopt a Park
      14. Walker Johnston Softball Field Rentals
    11. Police Department
      1. Patrol Division
        1. Patrol Sergeants
        2. Bike Patrol
        3. Technical Accident Investigation
        4. Suburban Emergency Response Team (S.E.R.T)
        5. Police Reserve Unit
      2. Criminal Investigation Division
        1. Criminal Investigation Sergeants
        2. Mid-Iowa Narcotics Enforcement Task Force (MINE)
        3. Crime Scene Unit
        4. Alcohol & Tobacco Retailer Compliance
      3. Support Services Division
        1. Support Services Sergeants
        2. Public Information Officer
        3. School Resource Officer
        4. Community Relations Officer
        5. Crisis Intervention Team
        6. Honor Guard
        7. Police Chaplains
      4. Community Outreach & Crime Prevention
        1. Community Events
          1. National Night Out
            1. Block Parties
            2. Vendors & Sponsors
          2. Trunk or Treat
          3. Run for the Badge with Mayor Andeweg
        2. Community Programs & Services
          1. Classes
            1. Citizens Police Academy
            2. Cops & Kids
              1. Culture of Integrity Program
              2. Safety City
          2. Car Seat Inspections
          3. Urban Controlled Bow Hunt
        3. Careers, Internships & Reserves
          1. Internship Program
          2. Reserve Unit
        4. Keeping an EYE on Crime
          1. UrbandaleEYE Community Camera Program
          2. Crime Free Multi-Housing Program
      5. Compliments & Complaints
      6. Reports & Requests
        1. Accident & Case Reports
          1. Arrest Report (PDF)
          2. Crash Report (PDF)
          3. Criminal Report (PDF)
        2. Paying Tickets
        3. Fingerprints
        4. False Alarms
        5. Auctions/Surplus Property
      7. History
        1. Squad Cars
      8. Resources
        1. Victim Resources
        2. Iowa Sex Offender Registry
        3. Missing & Exploited Children
        4. Crime View
      9. Careers - Now Hiring
        1. Qualifications
        2. Salary & Benefits
        3. Contact a Recruiter
        4. Testing
        5. Apply Now
        6. Become an Officer (Video)
      10. CALEA
    12. Urbandale Water Utility
    13. Animal Control Services
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  4. Business

    1. Codes & Ordinances
      1. Building Codes & Ordinances
      2. Sign Ordinance
      3. Zoning Ordinance
    2. Grow Your Business
      1. Assistance & Incentives
      2. Available Properties
      3. Mobile Food Vendors / Food Trucks
      4. Workforce
    3. Permits
      1. Housing & Rental Property
      2. Plats & Site Plans
    4. Property Auctions
    5. Variances & Conditional Use Permits
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  5. Jobs & Volunteering

    1. Volunteering
      1. Adopt-A-Trail/Park
      2. Boards, Commissions and Committees
      3. Police Reserve Unit
    2. Work for Urbandale
      1. Open Jobs
      2. Employment FAQ's
      3. Online Application Guide
    3. Urbandale Food Pantry
      1. Volunteer Urbandale Food Pantry
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  6. Government

    1. Agendas & Minutes
      1. Official Meetings
      2. Standards of Participation
    2. Communications & Media Inquiries
      1. Council Recap
      2. Newsletter Sign-Up
      3. Preserving Urbandale's History
      4. Press Release - 2023
      5. Press Release - 2022
      6. Press Release - 2021
      7. Press Release - 2020
      8. Press Release - 2018
      9. Public Information Officer - General
      10. Public Information Officer - Police
    3. City Clerk
      1. City Council Meetings
      2. City Election
      3. Liquor License, Wine Permit & Beer Permit
      4. Municipal Code
      5. Notary Services
      6. Peddler & Solicitor Permits
      7. Proclamation Request
      8. Public Record Request
    4. Mayor & City Council
      1. Bob Andeweg - Mayor
      2. Adam Obrecht - Councilmember
      3. Amy Croll - Councilmember
      4. Bridget Carberry Montgomery - Councilmember
      5. Larry McBurney - Councilmember
      6. Matt Blake - Councilmember
      7. ARPA
      8. City Election
      9. Council Recap
        1. 2022 Council Recap
        2. 2021 Council Recap
        3. 2020 Council Recap
      10. Strategic Priorities
      11. Listening Session
    5. Urbandale Boards, Commissions & Committees
      1. Audit Committee
      2. Board of Adjustment
      3. Board of Appeals
      4. Capital Improvements Program Committee
      5. Civil Rights Commission
        1. Fair Housing Brochure - English
        2. 公平住房手冊 [Fair Housing Brochure - Chinese)
        3. Iowa Civil Rights Commission Housing Discrimination Videos
      6. Civil Service Commission
      7. Complete Streets
      8. Economic Development Advisory Board
      9. Library Board of Trustees
      10. Merle Hay Reinvestment District 28E Board
      11. Parks & Recreation Commission
      12. Planning & Zoning Commission
      13. Public Art Committee
        1. Creek Access and Outdoor Classroom Public Art Project
      14. Tree Board
      15. Urbandale Sanitary Sewer District
      16. Urbandale-Windsor Heights Sanitary District
      17. Water Utility Board of Trustees
      18. Volunteer for a Board, Commission or Committee
    6. Municipal Code
    7. Fine & Fee Schedule
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  7. Feature Links

    1. Intranet
      1. Employee Intranet
        1. Safety Incident Notification Form
        2. Benefit Information
        3. City Financial Policies
        4. Family Event Information
        5. General Information
        6. Safety Leadership
        7. Charitable Giving Campaign
    2. Press Releases
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