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September 13, 2023 8:14 AM

Water Service Disruption in Western Urbandale

Residents in the western neighborhoods (north of Douglas between 142nd Street and 184th Street) are experiencing a disruption of water service due to a 20" water main being struck during a construction project. We are working now to restore it.

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Latest Update:

September 16, 2023 8:35 AM

The Boil Advisory has been lifted. All samples have returned clear and the water is safe for consumption.

Prior Updates

September 15, 2023 10:29 AM

The Urbandale Water Utility is collecting water samples from various points in the affected area. These samples are undergoing a thorough analysis to verify the quality and safety of the water. As an added precaution, we strongly recommend that residents continue to boil their water until further notice. Boiling is an effective measure to eliminate any potential contaminants. We anticipate being able to share the results of these comprehensive tests in the morning on Saturday, September 16.

September 14, 2023 1:20 PM

A precautionary boil advisory remains in effect for those within the impacted service area. At approximately 2 AM this morning services were restored to property owners impacted by the water service disruption. Customers in the impacted area may experience air in their plumbing as the Urbandale Water Utility continues to flush hydrants and operates valves in the area. More information will be shared here when the boil advisory is lifted.

September 14, 2023 7:08 AM

Water service was restored to all affected residents early this morning. You should flush your lines by running all cold water taps in your home for for five minutes. If you have a single-lever faucet, set it to run cold water. Begin with the lowest faucet in your home and then open the other faucets one at a time, moving from your lowest floor to your highest. After five minutes, turn off your faucets in reverse order, from highest to lowest. You should also flush your refrigerator's water lines. Do not drink the water without first boiling it. Boil for one minute, and let it cool before using, or use bottled water. The water may be used for bathing, laundry, and other similar purposes.

September 13, 2023 4:27 PM

The Urbandale Water Utility anticipates that water service will be restored tomorrow morning, Thursday, September 14. This is an estimated time, and more information will be shared here as it becomes available. When water pressure is restored do not drink the water without first boiling it. Boil for one minute, and let it cool before using, or use bottled water.

Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. Boiling kills bacteria and other organisms in the water. The water may be used for bathing, laundry, and other similar purposes.

Following the repair and repressurization of the system, samples will be collected to ensure water safety. Boiling water is a precautionary measure until bacterial sample results are available. We will share information here when the results are in and the advisory is lifted. We anticipate this process to take 24 to 48 hours after the system pressure is fully restored.

Thank you for your patience, understanding, and cooperation as the Urbandale Water Utility works to resolve this situation and ensure your continued safety. Read the full boil advisory here.

September 13, 2023 11:30 AM

  • Thank you for your understanding and patience during this water main break. We understand the inconvenience this may cause and are actively working to resolve the issue. Our dedicated team (which includes the contractor and the Urbandale Water Utility) is on-site working diligently. 
  • About 3,250 homes are affected in the area north of Douglas between 142nd Street and 184th Street. We recommend boiling your water as a precautionary measure. This ensures that any potential contaminants are eliminated.
  • We realize this may be an unusual situation for some, and we appreciate your cooperation. We're evaluating the site and working towards a resolution. We expect the outage to last at least throughout today. As soon as we have a timeline, we'll share it with you.
  • Regarding concerns about water usage, any water already in your lines would have been transmitted before the break occurred. Boiling your water is simply an added safety measure.
  • We have water available for residents from 6:30 AM to 10 PM at Fire Station 43 if needed, until the watermain is repaired. The Fire Station is located at 15100 Meredith Drive.
  • The water main break occurred yesterday (Tuesday, Sept. 12). Throughout the night, our team has been on-site, working to both fix the issue and evaluate its extent. Initially, the immediate water needs of residents were not affected, and we believed that the problem would be resolved by morning. 
  • The Fire Department has plans for fires when the water supply is interrupted. We’ve put those plans into place and been in contact with our mutual aid partners to respond with additional water should a fire happen. The fire station in this area at 15100 Meredith remains staffed and ready to respond. In addition, this station will serve as a water distribution center should impacted residents need bottled water.
  • Thank you once again for your patience and cooperation. Your safety is our top priority, and we'll keep you updated as more information becomes available. 
  • Water Outage 2023

September 13, 2023 9:04 AM

The Urbandale Water Utility is recommending that residents in the affected area boil their water while we continue to fix the water main.